Coaching to Improve Performance is a 2 day programme which provides participants with the skills to use a coaching approach with direct reports in a way that empowers them and helps them to take responsibility for improving performance in their role.

The course combines an introduction to the concepts and ideas underpinning coaching, whilst at the same time providing lots of opportunities to practice skills and observe examples, both live and on video. It also includes a self-assessment of skills and style to build self-awareness and emotional intelligence.  

The courses are run within each Local Authority and are generally run for up to 24 participants.  

Target Audience:

  • The course is appropriate for any children’s service staff with management responsibilities.  A number divisible by three is preferred as all coaching practice is undertaken in triads. 


  • Two days, one week apart.  Each day will run from 9.30 am to 4.30 pm.


  • Within the Local Authority


  • £2960 for 24 staff. LAs provide venues and refreshments. Bookings are now being taken from April 2016. Please contact Di Smith (details below) to book this training.

Pre Workshop Preparation

  • Some pre-course reading will be provided in preparation for this workshop. Each delegate will also be required to practice their coaching skills between day 1 and 2.    

Governance & Reports

An independent evaluation of this programme was carried out by David Goosey, Principal Lecturer in the Department of Leadership and Professional Development at the University of Westminster and experenced coach. This concluded: 

"The Coaching to Improve Performance course was professionally delivered leading to a high standard of satisfaction amongst the delegates. After several months those who responded to a survey were still able to remember the salient content of the course, had retained enthusiasm and had put the skills learned to use in practice. A remarkable achievement for a two-day course!"

A full version of the report can be found below

Course Outline: 

Day 1: Building your coaching skills

  • Session 1: What is coaching?
  • Session 2: Values and personal style and their impact on coaching
  • Session 3: Introduction to and practice using the GROW model
  • Session 4: Empowering and limiting beliefs, listening, goal setting

Day 2: Applying your coaching skills to improve performance

  • Session 1: Review of day 1 and feedback on coaching practice.
  • Session 2: Tools to help improve performance of coachees: - the performance wheel, motivational interviewing and circles of influence
  • Session 3: Coaching practice
  • Session 4: The Inner game, tackling what stops people from changing
  • Session 5: Practice and reflection to include ways to introduce into line management

Comments from Delegates:

What did participants think of the training? 

  • Found all aspects useful and will certainly use
  • Sessions are creating an open mindset , the importance of positive thinking , A method to facilitate opportunity for self reflection, thinking space within a trusting and safe environment and achieve positive change
  • Tools taught then backed up practical experiences supported by visual aids , supporting all learning styles 
  • Very applicable , time manageable , able to use on one to one and group level
  • Enables confidence to use the tools and understand the benefits of coaching – confident to apply in practice
  • Very interesting and well informed enthusiastic trainers
  • Identified my own strengths and values. I have also understood the impact of my actions and the suggestions I offer
  • Trainers and the examples they gave from own experiences
  • Ability to transfer to practice straight away, practical tools , user friendly.
  • Clear delivery, practical ‘real’ opportunities to practice and explore

How did they say they would use coaching?

  • I have built in an extra 30 mins in team meeting and supervisions for implementation and will use when people ‘pop up/ for answers.
  • Use the techniques in supervision and within team meetings and peer learning action sets
  • Discuss with team, bring to team meetings, share tools and try to get staff to use with families
  • Use team performance wheel. Coaching in supervision and team meetings. Share tools with other managers to use across practice and peer supervision
  • Bring to team away day and introduce concepts – use in team meetings and group supervision
  • Ask more open ended coaching questions during meetings with teachers and head teachers
  • Discuss with my Head of Service. Share with my team at INSET on 7th and ask to attend Trainer the Trainers day in Feb

The training would have been even better if:

  • Follow up support embedding and use in practice and assist with any difficulties
  • How to deal with coaching if it goes wrong
  • Follow up day in 3 -6 months
  • More time – however understand practice will enable me to improve
  • I appreciate that practice is most important but it was difficult to think of scenarios to use in the practice sessions so suggestions would be helpful